WFH Customer Support (Up to 56K + 13th Month)

This is a fixed-term employment contract from June to September. The role may be extended or converted into a regular position depending on performance and business needs. Comprehensive training and continuous support will be provided. Our Remote Customer Service Representative position offers a great opportunity to join a supportive team focused on helping our customers and providers have a smooth, positive experience. You’ll handle calls, chats, emails, and callbacks while guiding users through app navigation, payments, scheduling, and service questions. We’re looking for someone who brings strong communication, patience, and problem-solving skills, and who enjoys delivering great service in a fast-paced environment.

What You’ll DoHandle inbound calls, callback queues, chats, and email support.
Manage 300+ weekly contacts (customer + provider support).
Assist with app navigation, payments, scheduling, and service issues.
Deliver high-quality service, meet performance expectations, and maintain policy compliance.
Ensure strong communication, de-escalation, and issue resolution.
Work Schedule Operations run Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST.

You will render a minimum of forty (40) hours of work per week or as may be required by the operational schedule.

Schedules may rotate and will fall within the company’s hours of operation.
Shift changes may be made depending on business requirements, with 1–2 weeks’ advance notice.
The role may be placed under a Compressed Workweek (CWW) or rotating schedule in accordance with DOLE rules.
Standard hours may exceed eight (8) hours/day when under an approved CWW without counting as overtime.
Overtime, holiday pay, and rest-day premiums will follow Articles 87–90 of the Labor Code.

Requirements

What We’re Looking For

Strong empathy and active listening
Skilled in de-escalation and rapport building
Problem-solving ability using available tools
Reliable, adaptable, and consistent with schedules
Receptive to feedback and coaching
Qualifications

High school graduate; some college preferred
Excellent English communication
Minimum 1 year of BPO support experience for U.S. customers
Zendesk or CRM/VoIP knowledge is a plus
Comfortable with Google Suite
Technical Requirements

Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors, noise-canceling headset
Stable Ethernet connection (50mbps for download and 25mbps for upload)
Backup internet connection with the same speed requirement (e.g. mobile data or secondary ISP)
Backup power source (e.g. UPS or generator) in case of power interruptions
Noise-canceling headset or headphones with a microphone
A quiet, dedicated workspace free from distractions
 

Benefits

Base Salary: Php 38,200/month
Incentive Pay: Up to Php 115/hour (performance-based)
Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes)
DOLE-mandated holiday pay and night differential
Work in the comfort of your own home
Employer questions
Your application will include the following questions:
Do you live in the Philippines?

If yes, please list your province/state.

What is your legal first and last name?

What is your preferred first and last name? (This will be used to create your LawnStarter email address.)

Are you conversationally fluent in English?

Do you have experience of at least 1 year in a customer contact center environment, supporting United States customers?

Are you willing to support all customer channels – email, phone or web?

Do you have a dedicated workspace with two monitors, a well running desktop/laptop computer (chrome books are NOT compatible), and an audio headset with a mic (usb headset preferred)?

Do you intend to focus exclusively on LawnStarter, without holding or planning to maintain any other full-time positions?

Our hours of operation are Monday–Friday, 6:00 AM–10:00 PM CST and Saturday–Sunday, 7:00 AM–6:00 PM CST. Are you able to work any schedule that falls within any of those days and hours including working weekends?

You receive the following email from a customer. “I need to cancel my service. My father passed away and I will be moving in with my mother to help take care of her. Can you help me with this request?” Please write a response as if you were a member of our team and replying to the customer via email. We know that you’re not familiar with the LawnStarter processes and policies and that’s okay! If you need to make assumptions in order to write an awesome response, please feel free to do so.

Please go to vocaroo.com, record a single clip of yourself doing the following, and paste the link here: 1. Saying the following paragraph: “As the pen fell far to the floor, Amy watched it hit the linoleum. She knew she couldn’t have caught that pen if Brian threw it to her from his greasy old hands. But she picked it up and wrote the directions to her house. She cleared her throat, but her words still sounded hoarse.” 2. Answering the following question: What motivates you? Please note that you will not be considered for this role if you don’t complete this step.