Customer Service Representative (Permanent Work From Home)

Job Description:

Outbound calls for surveys, lead generation, event invitation and/or sales
Inbound calls to resolve customer queries or close lead/sales
Data entry to update customer relationship management (CRM) software
Respond to emails
Create reports using Microsoft Office and Google Drive
Meet service level agreements set forth
Perform other duties as assigned

Qualifications:

Excellent English communication skills
Typing Speed: at least 40WPM
Ability to work under pressure
Ability to multitask, prioritize and manage time efficiently
Customer orientation and ability to adapt and respond to different types of personalities
Intelligent
No BPO experience required; fresh graduates are welcome to apply

So, why join us?

Permanent work-from-home
Full Time and Long Term Employment
Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
Salary will be based on: Skills, Attitude, Performance, Attendance
Opportunity for regularization and promotion
US and Canadian clients
Shift: Graveyard Monday to Friday
Scholarship program duration: 5 to 8 days
Option to choose between Probationary and Freelance Set up

Probationary: Up to 15,000 + 10% night differential
Freelance: Up to 17,600 + 10% night differential

Employer questions
Your application will include the following questions:
What’s your expected monthly basic salary?

Which of the following types of qualifications do you have?

How would you rate your English language skills?

What’s your average typing speed?