Website Ascendion
About the role
Are you passionate about providing exceptional customer service? Ascendion, a leading provider of customer-centric solutions, is seeking dynamic Customer Service Representatives (CSRs) to join our rapidly growing team in Bonifacio Global City, Taguig City, Metro Manila. As a CSR, you will be the voice of our company, delivering high-quality support and building lasting relationships with our valued customers.
What you’ll be doing
Handling inbound customer inquiries and requests via phone, email, and chat
Resolving customer issues promptly and efficiently, providing personalized solutions
Maintaining accurate records and documentation of customer interactions
Identifying opportunities to enhance the customer experience and contributing to process improvements
Actively participating in team meetings and training sessions to continuously develop your skills
What we’re looking for
At least High School Graduate
Minimum 1 year of experience
Excellent communication and interpersonal skills, with the ability to connect with customers from diverse backgrounds
Strong problem-solving and decision-making abilities
Demonstrated experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
Proficiency in English, both written and verbal
Adaptability and the willingness to work in a fast-paced, dynamic environment
What we offer
At Ascendion, we are committed to providing our employees with a supportive and rewarding work environment. As a member of our team, you can expect:
Competitive salary and performance-based incentives
Comprehensive health and life insurance benefits
Opportunities for career growth and professional development
A collaborative and inclusive work culture that values teamwork and innovation
Opportunities to contribute to the success of a rapidly growing company
About us
Ascendion is a leading provider of customer-centric solutions, delivering exceptional service and innovative technologies to our clients. With a strong presence in Bonifacio Global City, Taguig City, Metro Manila, we are committed to empowering our customers and driving their success. Join our dynamic team and be a part of our exciting journey!
Apply now and become a key player in our customer service excellence!
Employer questions
Your application will include the following questions:
How many years’ experience do you have in a Support Role?
What’s your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years’ experience do you have as a customer services representative?
Do you have customer service experience?
How would you rate your English language skills?
Have you worked in a call centre before?
Which of the following languages are you fluent in?
To apply for this job please visit ph.jobstreet.com.