Website Foundever®
Duties and Responsibilities:
Provide first level support for desktop computer systems under the guidance of the Site System Support Sr. and/or Site System Support Administrator. Work with network and application engineers to ensure high end user satisfaction in a call center environment.
Install PC’s and other hardware peripherals, operation systems, software applications (images) as well as handle problem resolution and answer user questions and concerns through the corporate Response Center, which includes providing answers to questions and resolving problems for clients in person, via phone or from a remote location. Document activities related to fulfillment of requests.
Monitor all scheduled production processing and act as a backup to the Site System Support Sr. when necessary to assist in any data backup and restore processes and ensure that all assigned tasks are completed properly and in a timely fashion.
Follow and enforce the corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation.
End user support and firefighting. These tasks are performed to provide our internal and external clients with a smoothly functioning and production system. This includes obtaining and updating trouble tickets from the Corporate Response Center and Project Database as required.
System upgrades. These are performed as needed for the hardware and software used to support the site and its customers.
Process monitoring. This is done to ensure the successful and timely completion of all scheduled processes that occur within the site or within the area to be monitored by the site.
Clerical work. This includes all necessary paperwork (timesheets, email, documentation, trouble tickets, etc.) necessary to maintain the proper documentation and necessary support
Qualifications:
Bachelor’s degree in computer science, Information Technology, or a related field
Atleast 6 months – 2 years of work experience in troubleshooting PC hardware and software issues; customer service skills; ability to take initiatives with minimum direction; team player (Open for IT fresh graduate)
Knowledge of Windows Operating Systems and Microsoft Office; LAN and WAN networking skills needed for troubleshooting (NIC’s, hubs, routers, switches); knowledge of tape backup and restore procedures; anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge helpful
Good communciation skills
Employer questions
Your application will include the following questions:
Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
Do you have a Bachelor Degree?
Which of the following Microsoft Office products are you experienced with?
What’s your expected monthly basic salary?
How many years’ experience do you have in a Network Support Role?
Which of the following types of qualifications do you have?
Do you have technical support experience?
How would you rate your English language skills?
To apply for this job email your details to ujslistings.va002@unitedjobsource.com