Customer Service – Virtual Assistant

Customer Service Representative (Remote | Graveyard Shift)

💰 Starting at $3.00 USD/hour | ⏰ Full-Time | Pacific Time Shift | 🌐 Remote (PH-based only)

About the Role
We are hiring a Customer Service Representative (CSR) with at least 1 year of experience (BPO or Virtual Assistant). This is a pioneering remote project, ideal for professionals with excellent English communication skills (C1 level), strong attention to detail, and a passion for delivering great service.

Responsibilities

Respond to customer inquiries via phone, email, or chat
Provide clear, accurate, and helpful information
Document interactions and maintain up-to-date records
Use internal tools and systems to resolve issues
Collaborate with the team to ensure service excellence

Qualifications

✅ Minimum of 1 year CSR experience (BPO or VA)
✅ Strong knowledge of customer service best practices
✅ C1 level English communication (verbal and written)
✅ Detail-oriented, organized, and able to multitask
✅ Tech-savvy and comfortable with CRMs and online tools

Technical Requirements

Dual-monitor setup (Main PC/laptop + backup device)
Note: MacBooks are not allowed
Stable primary internet connection (minimum 50 Mbps)
Backup internet connection (e.g., prepaid or pocket WiFi)

Schedule & Compensation

Shift: Pacific Time (Graveyard in PH)
Hours: 40 hours/week (full-time)
Rate: Starting at $3.00 USD/hour

Priority Notice
Applicants who are currently unemployed and available to start immediately will be prioritized.
If you are currently employed and have not submitted your resignation, we recommend applying once fully available.
Employer questions
Your application will include the following questions:
What’s your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years’ experience do you have as a Virtual Assistant?

How would you rate your English language skills?